Returns and Refund Policy - Culinr Cookware

Returns and Refund Policy

Thank you for shopping at Culinr. We value your satisfaction and want you to be completely happy with your purchase. At Culinr, every piece of cookware is crafted and inspected with the utmost care before it leaves our warehouse. However, in the rare event that your order does not arrive in perfect condition, we are here to make it right.

Please review our returns and refund policy outlined below.

Returns, Replacements & Refunds

Products purchased from culinr (beculinr.com) are eligible for return, replacement, or exchange only if you receive them in a physically damaged/defective condition (such as a dented pan, damaged handle, or shattered glass lid in transit) or if you have received the wrong product.

To be eligible for a replacement or refund:

• Report Window: You must reach out to us within 24 hours of receiving the delivery.
• Product Condition: The item must be unused, unwashed, and in its original culinr packaging (including the reusable cloth bag, tags, and protective inserts).
• Proof Required: Please share your order number/proof of purchase along with clear photos and an unboxing video showing the damage or wrong item via email at support@beculinr.com.

Once our team reviews and verifies your request, we will arrange a reverse pickup and ship a brand-new replacement or initiate a refund, based on your preference.

If a refund is approved, it will be processed automatically to your original payment method within 7 to 10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account. If more than 15 business days have passed since your refund was initiated, please contact us at support@beculinr.com.

Damages and Exchanges

Please inspect your cookware and accessories immediately upon delivery. If you notice that the item is defective, damaged in transit, or incorrect, contact us right away so we can evaluate the issue and dispatch a replacement product as quickly as possible.

Note: Minor color variations or normal wear and tear resulting from improper use, overheating, or harsh abrasive cleaning after delivery are not covered under our transit damage return policy.

Cancellation Policy

• Before Shipment: Your order can only be cancelled if it has not yet been dispatched from our warehouse. To request a cancellation, please email our customer support team at support@beculinr.com with your order ID.
• Refund Timeline for Cancellations: Once your cancellation request is acknowledged, the order will be cancelled and your full refund will be processed within 7 business days.
• After Shipment: Orders that have already been shipped cannot be cancelled.